3-year protection from defects in material and workmanship
Advanced shipment of replacement parts or products (excluding LED module tiles)
Access to 24x7 emergency phone support
Dakco warrants its products to be free from defects in material and workmanship during the warranty period provided below. If, in our determination, a product proves to be defective in material or workmanship during the warranty period, we will repair or replace the defective part with a similar new or refurbished part. If the issue is deemed a manufacturing defect with the LED product, we will repair or replace the defective part at our discretion. If repair or replacement of the part or product is determined by us to not be commercially feasible, we will refund a prorated share of the purchase price (calculated based on the remainder of the warranty period and the then-current MSRP of the same or a similar product).
All LED displays are warranted for three years from the date of shipment from Dakco. All Accessories and Field Replaceable Units (FRUs), including but not limited to cables, power supplies and LED module, purchased at the time of the initial product purchase are warranted for three years from the date of shipment from Dakco. All accessories and FRUs purchased after the initial product purchase are warranted for 90 days from the date of shipment from Dakco.
This Standard Limited Warranty covers product purchased from Dakco and is valid only for the original customer who purchased the covered product. The dealer or distributor may contact Technical Support on your behalf in the event of a product defect. This warranty is not transferable. You may be required to provide evidence of proof of purchase.
Dakco LED products are designed to be serviced only by authorized partners who have completed our product training or by Dakco technicians. Authorized partners may contact Dakco in the event of a product defect:
1. Contact Technical Support via email or phone. Due to time zones difference, for quicker response, we suggest you contact your assigned sales engineer via instant messaging such as wechat, whatsapp, skype, and mobile phone.
2. Provide the serial number or invoice number, project name if there is, description of the problem and troubleshooting steps already attempted.
3. Technical Support will attempt to correct any minor issues that might be causing the problem. If we are unable to resolve the problem through troubleshooting and we confirm that the claim is being made during the warranty period, a return material authorization (RMA) number will be issued for the defective part or product and an Advance Replacement will be sent to the customer for parts other than LED modules. Due to the nature of LED Technology, LED modules need to be returned to our facility for repair or possible replacement.
4. We will ship the replacement part or product via the least expensive shipping method. Customer is responsible for excess charges for any other method of shipping requested.
5. Upon receipt of the replacement part or product, customer should inspect the packaging and materials for shipping damage. Report all damage immediately to the carrier and/or your Dakco Service Representative.
6. Customer will have 30 days from the date of receipt of the Advance Replacement part or product to return the defective part or product to the authorized return facility. If it is not returned within this time, we will invoice customer and customer will pay the current market price of the Advance Replacement part or product within 30 days from the invoice date. We reserve the right to refuse warranty service for a past due account.
7. Customer will:
a. Return the defective part or product in the box in which the Advance Replacement part or product was shipped. LED panels must be shipped on a pallet in a vertical position.
b. Return only the defective part or product. We will not be responsible for returning or replacing any Accessories or other items returned with the defective product.
c. Return the part to the repair location specified by the Service Representative. Clearly mark the RMA number on the shipping box. Verify that the RMA number on the shipping box matches the RMA number for the defective part being returned.
d. Customer is responsible for all return shipping charges, including but not limited to freight charges, taxes, duties and insurance.
Depending on customers & projects conditions, Dakco may offer extended warranty and special terms, the warranty is then subject to the terms of signed agreements.
Office Hours: Mon-Fri 9:00 AM – 6:00 PM Beijing Time
Please call us at +86 755-2910-6150 or email [email protected]
We are available 24/7 to our existing customers, please contact your assigned sales engineer for quick answer.
Need good-quality LED displays for your projects? Interested in becoming one of our distributors? In need of technical supports to better serve the customers? Want to learn more about our products & services? Please hesitate no more and contact Dakco via the link below!
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